Terms & Conditions
These terms govern marketing services supplied by SEMRS to a client. They describe how work is commissioned, approved, delivered and paid for.
Last reviewed: 6 September 2026
1. What SEMRS provides
SEMRS supplies social media marketing services — research, strategy, content, visuals, website and social drafts, paid-media management, analytics, lead generation and conversion measurement — as commissioned in a written order. Services not named in that order are out of scope.
2. Orders and approval
An order is a request until SEMRS accepts it. Submitting a form, whether through the Client Portal or otherwise, does not create a contract, start work, or incur a charge. Work begins only after SEMRS records an internal order approval, and no deliverable is released before a separate final-delivery approval. Where a campaign commits real advertising money, a further budget approval is required before anything runs.
3. Delivery
The client chooses one of two paths at the outset. Under Draft-Only Handoff, the default, SEMRS produces finished drafts and the client publishes them using their own accounts. Under SEMRS as Virtual Assistant, an opt-in and separately charged service, the client grants SEMRS scoped access to their own platform accounts and SEMRS may publish on their behalf after final approval. WhatsApp and email remain draft-only in both paths unless the client specifically asks otherwise.
4. Advertising spend and fees
The client pays advertising platforms directly, from their own billing method. SEMRS never holds, moves or takes custody of advertising funds. SEMRS's management fee is calculated separately for each platform, at the agreed percentage of that platform's spend, subject to a per-platform monthly minimum, and is invoiced as a clear separate line item. It is never deducted from money the client believes is going to ad spend.
5. Third-party and platform costs
Costs charged by third parties — advertising platforms, messaging APIs, or any paid tool the client specifically requests — are the client's own and are paid by the client directly. SEMRS does not mark these up and does not act as a reseller of them.
6. Ownership and confidentiality
Unless a specific agreement says otherwise, content SEMRS produces for a client belongs to that client once it has been delivered and paid for. SEMRS does not reuse a client's campaign content, research or brand voice for another client.
7. Platform rules
All work must comply with the published policies of the platforms it runs on. SEMRS will not produce or run content that breaches those policies, including prohibited categories and targeting by protected personal attributes, and will say so rather than attempt a workaround — including where a client asks for it.
8. Data retention
SEMRS retains a client's brief, drafts, approval records, message log and any lead records for the life of the engagement plus twelve months, after which they are archived or deleted on request. Lead records that never converted are covered by the same rule.
9. Limits
SEMRS does not guarantee rankings, reach, lead volume or revenue — see the Disclaimer. Liability is limited to the fees paid for the specific engagement giving rise to a claim.
10. Changes and contact
These terms may be updated; the review date above shows when they last changed materially. Questions go to the contact channel recorded on the client's own order.
This page describes how SEMRS actually operates. It is written to match this system's documented practices rather than generic boilerplate, but it is not legal advice, and a qualified review is recommended before relying on it in a dispute.