Refunds & Cancellation
When you can stop, what you keep, and what can and cannot be refunded.
Last reviewed: 6 September 2026
Before work starts
An order is a request until SEMRS accepts it, and nothing is charged for submitting one. If you change your mind before we begin, there is nothing to cancel and nothing to refund.
Monthly services
Monthly work runs to the end of the period you have paid for. Tell us before the next period begins and it simply does not renew. We do not part-refund a month already in progress, because the research, strategy and drafting for that month have already been done.
Annual plans
Annual plans are billed at ten months for twelve. If you cancel mid-term, the months already used are charged at the normal monthly rate and anything paid beyond that is refunded — you do not keep the annual discount on a term you did not complete.
Work already delivered
Content that has been delivered and paid for is yours to keep and use, whether or not you continue with us. Delivered work is not refundable, for the same reason a completed piece of writing cannot be un-written.
If we get it wrong
If a deliverable does not match the brief you approved, tell us and we will redo it at no charge. That is the first remedy, and in practice it is the right one. If we cannot put it right, we refund that item.
Advertising spend
Ad spend is paid by you directly to the platform, so SEMRS never holds it and cannot refund it — only the platform can. Our management fee for a period already worked is not refundable; a fee for a future period you have cancelled is.
Third-party costs
Any paid tool or API you specifically asked for is billed by that vendor to you, and its refund terms are theirs, not ours.
How to cancel
Email admin@semrs.com or send a message from your Client Portal. We confirm in writing, and the confirmation is what counts — not a verbal conversation.
This page describes how SEMRS actually operates. It is written to match this system's documented practices rather than generic boilerplate, but it is not legal advice, and a qualified review is recommended before relying on it in a dispute.